Os desrespeitos ao contrato consumerista: um estudo à luz do 7º juizado especial cível de Vitória

Abstract

The present study seeks to know and articulate the disrespect suffered by the consumer, based on an analysis of the January 2017 and January 2018 cases of the 7th Special Court of Vitória, responsible solely for telephony cases. The method used was the analysis of each particular process, a study that was carried out in annexes A and B at the end of this test. After a brief conceptualization and historical location about consumer relations and contract forms in the light of the Consumer Code, the processes in question were analyzed, mainly regarding the most recurring demand. In order to compare the data in order to determine the predominant passive pole in the analyzed cut, the required data, the applicants, the reports and the requests of all the demands of January 2017 and January 2018 were analyzed. more frequent reporting, recurring orders and, in general, the most repetitive demand in January 2017 and 2018. From this collection were raised main points of debate, such as: contractual default; undue charges; and moral damages. Finally, in a third moment there was the greater focus and deepening in the issues that stood out in the field research.