O dever fundamental de proteção ao meio ambiente consumerista saudável e o incentivo à criação, pelos fornecedores, de mecanismos alternativos de gestão de conflitos de consumo

Abstract

The research considers whether the absence of creating alternative mechanisms for the resolving of conflicts in the area of consumption, by the supplier may imply violation of the fundamental obligation of protection in a healthy consumer environment and what legal sanctions may be imposed for the realization of the National Policy on Consumer Relations. Advocates encourage the establishment, by the suppliers, of alternative mechanisms for resolving conflicts of consumption